Frequently Asked Questions About Your Privacy
We collect your full name, email address, phone number, date of birth, and account password during registration. For payment processing, we also record the payment method you link — DANA, OVO, GoPay or QRIS — and transaction amounts and dates. This information is used to verify your identity and process deposits and withdrawals.
Yes. Your DANA, OVO, GoPay or QRIS account credentials are never stored on our servers. We use secure payment tokens to process transactions, so your banking details remain entirely with your payment provider. All transfers are encrypted and verified.
We retain your information for the lifetime of your account. After you close your account, we keep records for a legal retention period as required by local regulations, then delete or anonymize your data. You can request specific deletion dates by contacting our support team.
Yes. Email our support team with your request, include your account username, and we will compile your personal data report within seven business days. The report covers registration details, transaction history and any notes from our support interactions.
The app uses the same encryption and security standards as the web version. Your login session, account balance and payment information are protected equally on mobile. If your phone is lost, you can reset your password or contact support to secure your account immediately.
We share your information only with payment processors (DANA, OVO, GoPay, QRIS partners), customer support staff and legal authorities where required by law. We never sell your data to marketers or advertisers. All partners sign strict confidentiality agreements.
Log into your account, navigate to Account Settings, and edit your profile — email, phone number and linked payment method can all be updated instantly. For sensitive changes like name or date of birth, contact our support team to verify your identity first.
